Careline Alarms are on hand 24 hours a day, 7 days a week, 52 weeks a year.
Frequently asked questions
What do I get for my monthly or annual fee?
For your monthly fee you will receive the Careline personal alarm unit and waterproof pendant or wrist band. This system will provide you with monitoring 24hrs a day allowing you and your relatives to have complete peace of mind.
How is the Careline alarm unit installed?
The alarm unit can be located virtually anywhere in your home. You will need a telephone line with a modern phone socket and a power point close by. The unit uses the existing telephone line - you do not need another installed.
Can I install the Careline alarm unit myself?
Yes. The Careline unit simply needs to be plugged into your existing telephone socket and also needs to be plugged in to the mains for power. It really is that simple.
How many key holders do I need to have?
Ideally we would suggest you have at least one key holder who lives within 20 minutes of your home. However, we appreciate that this is not always possible. If you do not have a trusted friend or relative living close by that would be happy to be allocated as a key holder to your home, then we ask that you have a keysafe installed. This will enable authorised persons access to your home in the event of an emergency. Careline Alarms can arrange for a keysafe to be supplied and installed.
How is the Careline Alarms unit activated?
There are two ways to activate the Careline Alarms unit and get help from the Careline Alarms centre: 1. By pressing the red button on the base unit. 2. By pressing the button on your pendant or wrist band.
What happens when I press the red button on my Careline Alarms unit or pendant?
When you press the button on your Careline unit or pendant, it places a call through to our staff at Careline and alerts them to provide assistance, even if they cannot hear you. When the operator accepts your call their computer will display your details including name, address, doctor, key holder and next of kin information as well as any relevant medical information. Our Operator will talk to you via the powerful loudspeaker and microphone in the Careline unit to establish what has happened and agree the best course of action. If required they will stay on the line with you until help arrives. If we call the emergency services, your next of kin will be informed. No call will be cancelled until the operator is sure the call has been dealt with appropriately.
What happens if I cannot hear you or speak to you?
Don't worry, if we have received a call and do not get a response, we will telephone you back immediately. If you do not respond to that call, the operator will have all the information they need to know where to send help and will ask one of your nominated key holders to visit you and check you are safe and well. If you have no local contacts we will call the emergency services. No call will be cancelled until the operator is sure the call has been dealt with appropriately.
Can I talk through my pendant?
No. The pendant simply activates the Careline unit when you are in a different room in your house. The powerful microphone in the Careline unit is extremely sensitive and will enable you to converse normally with our Operator.
Do I wear my pendant in bed?
You can if you wish although generally we recommend you place your pendant on your bedside table but remember to take it with you should you need to get up at night.
Can I order an extra pendant?
Yes you can. This is an excellent idea if you have someone else living in your home who may also benefit from using a Careline alarm or you would like another one handy placed in another location in the home. There is no extra monthly fee for the additional pendant. If there is a second user in the home you just need to provide us with their details. .
Can I wear my pendant in the bath?
The pendant we supply is waterproof. However, we generally suggest you put your pendant at low level in the bathroom so you can reach it if you fall or get stuck in the bath.
What happens if I press my Careline Alarms unit or pendant accidentally?
If you press either button by mistake just tell the operator when they speak to you that it is an accidental call and they will cancel it. The operator will be pleased that you are safe.
Do I need to check that my pendant is working?
Yes. You need to press your pendant at least once a month to let you and our operators know that your alarm is still working.